Customer Care
Returns &
Shipping Policy
We want every bottle of Bosley to arrive in perfect condition. If something is not right, we will make it straightforward.
Returns
You have 14 days from the date of delivery to return a sealed, unopened bottle for a full refund.
The bottle must be in its original packaging, undamaged and unopened. We cannot accept returns of opened or partially consumed bottles.
If your order arrives damaged, faulty or not as described, please contact us within 14 days and we will refund or replace it.
How to Return
Email us at info@premiumspiritsgroup.co.uk with your order number and a brief description. We will reply with return instructions within two working days.
You are responsible for the cost of return shipping unless the item is faulty or incorrectly sent.
Refunds
Once we receive and inspect the returned bottle, your refund will be issued to the original payment method within 5–10 working days.
Shipping
Current dispatch notice. Bosley Gin is showcasing at events in Europe from 11 to 27 August. Orders placed during this period are very welcome and will be reserved for you, but they will not leave the house until the team returns. Dispatch resumes between 28 August and 2 September, in the order received.
UK orders are dispatched via a tracked courier service. Delivery times and rates are calculated at checkout based on your location.
International orders are available by private arrangement. Please contact us before placing an order outside the UK.
Age Verification
By placing an order you confirm that you are 18 or over. All deliveries containing alcohol require a signature from a person aged 18 or above.